LondonLondonKenyaNigeriaZimbabwe Mon - Fri 10:00-18:00 +44 (0) 20 3142 7009 Mon - Fri 10:00-18:00 +254 (0) 713 073 604 Mon - Fri 09:00-17:00 +234 (0) 90 558 72252 Mon - Fri 10:00-18:00 +263 867 711 4458

Blog 2 Columns

How Financial Institutions can improve Customer Experience & Loyalty

Financial institutions usually aim to sustain and increase their customer base via acquisition and retention efforts yet over 70% of customer experience leaders have not been able to develop successful strategies that will increase customer loyalty and drive business growth, stated in the Gartner Customer Experience Research Team 2019 report. Banks would need to consistently try to...
Read More

How Financial Institutions can Ensure Enterprise Security

Around the world, financial services companies and their customers have been the key targets of cyber-criminals who consistently and continuously search for vulnerability points that can be exploited. For instance, A recent cutimes report indicates that 96% of financial institutions surveyed experienced physical fraud and 79% experienced cyber fraud frequently via small skimmer tools and scripts, PIN...
Read More

Top 7 Trends in Mobile Banking right now

Nowadays, mobile technologies have enabled convenient interactions and has become the dominant way that businesses engage with customers. In the BFSI domain, mobile banking usage around the world has continue to rise. A recent statista report states that over 23 million families in US will be using mobile banking by 2020 and over 2 billion people around the world, will...
Read More

5 Swift Trends for Enhancing CX in Banking

In today’s competitive landscape, customer acquisition and retention remain the key expectation of financial institutions. During engagement, customers make decisions based on their quality of service perception. Firms that focus on maintaining efficient omnichannel experience gets an average of 89 percent customer loyalty as against 33 percent, received by firms with little or no effort, a recent Aberdeen report states....
Read More

8 Top Tech Trends in Banking Enterprise Security

Massive amount of cash, large transaction volume and multiple access channels make banks top priority targets for cyber criminals. As financial institutions get better at defending, attackers get better at hacking. For instance in the first quarter of this year, more than 947,027,517 malicious attacks were identified by Kaspersky from online points in 203 countries. It detected PC-malware...
Read More

How Digital Transformation can be Accelerated in FIs

A recent Fiserv survey of 2,000 UK adults indicates that by next year, £3.4 billion and £9.4 billion will be transferred weekly via mobile and online banking platforms respectively with an aggregate of £12.8 billion per week. It added that UK mobile banking customers will double resulting in 32.6 million users by next year. “Capabilities like mobile alerts (for instance, JETHRO’s JDelivery), instant payments...
Read More
1 2 3