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Blog 3 Columns

5 Swift Trends for Enhancing CX in Banking

In today’s competitive landscape, customer acquisition and retention remain the key expectation of financial institutions. During engagement, customers make decisions based on their quality of service perception. Firms that focus on maintaining...
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8 Top Tech Trends in Banking Enterprise Security

Massive amount of cash, large transaction volume and multiple access channels make banks top priority targets for cyber criminals. As financial institutions get better at defending, attackers get better at...
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How Digital Transformation can be Accelerated in FIs

A recent Fiserv survey of 2,000 UK adults indicates that by next year, £3.4 billion and £9.4 billion will be transferred weekly via mobile and online banking platforms respectively with an aggregate of £12.8...
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How Banks can Accelerate Financial Inclusion

GATE annual report estimates 2.07 billion customers worldwide will use mobile wallet to make payments or send money in 2019. This is largely due to strong reliance on mobile phones. China is the largest...
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Optimizing Security in Financial Services

IBM IBV recently surveyed 500 bank executives and found that only 16% respondents said their infrastructure can detect security breach as they occur while 81% can only detect new patterns after 4...
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Reinventing the Customer Experience Landscape

More than ever, digital transformations have been impacting every industry at an unprecedented rate. Many Financial Institutions have adopted some form of digital innovation while others are leveraging several solutions powered...
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Strategies for Efficient Financial Service Delivery In 2019

There is need for Financial Institutions to ensure efficient service delivery across various channels in order to stay competitive in the market place; At the branch, efforts must be made to...
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Trends in Payment Infrastructure

Ovum recently surveyed 226 bank representatives;, 65% stated that their payment systems require major upgrade or replacement in the next 3 years. The payment landscape around the world is changing due to...
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How Financial Services Companies are Tackling Cyber-Fraud

Cyber-criminals continue to evolve with tricks and turns aimed especially at financial transactions. Incidents, like the WannaCry and Petya ransomware scams, also indicated continuous vulnerabilities in worldwide financial online security,...
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