Support

SWIFT, PROACTIVE ISSUE RESOLUTION

Support

It is usual for issues to occur during the day to day operational circle of banking systems. The volatile and critical nature of financial information demand that issues must be resolved promptly as they occur to have positive impact on customer experience. Also, after ensuring go live of new banking system, we set a time frame to provide post-implementation support to our clients by ensuring that they are proficient with the system.

JETHRO’s team of highly experienced application and product specialists are always available on multiple platforms such as phone, email, communication apps and online customer Helpdesk portal; to resolve client issues by providing level 1 to 3 support services. We work closely with our clients not only to provide innovative banking technology solutions but also comprehensive support services that keep their business running consistently:

  • User training and work through for new a core banking system.
  • In-depth system analysis and Issue troubleshooting.
  • Advice on best resolution approach to customers.
  • Provision of solutions for minor, and common issues.
  • Issue history lookup and tracking capabilities.

Core Banking Specialists

Dedicated Professionals.

A team of highly skilled professionals with a focus on making your business run successfully.

On Time Service.

Swift service delivery via in-depth requirement analysis and efficient time management.