Standard Bank, Angola, is a member of Standard Bank Group, a leading African financial........     .......                          .                                                                                                                  .                                                                                       .

 

 
    
 

Standard Bank, Angola, is a member of Standard Bank Group, a leading African financial services organisation, founded more than 150 years ago and currently operating in over 20 countries across the world.

Business Challenge
The Bank needed a Temenos partner that can perform migration of its core banking system, resolve day to day issues and respond to system configuration requirements within contracted Service Level Agreement.   

JETHRO’s Role

  • Engaged with the last provider to understand the business requirements and determine the swift approach to make maximum impact.
  • Migrated T24 Core Banking System.
  • Provided second level T24 Support.
  • Regular reporting on deliverables.
  • Resolved roadblocks such as:
    • Reducing cost of T24 support.
    • Stability of the T24 system, less outages.

Engagement Benefits

  • Enabled the bank to achieve its expansion plan by ensuring successful core banking system migration from R12 to R15 – a higher release.
  • Enabled the bank to reduce its backlog of issues by 80%.
  • Enabled the bank to develop the competence required to manage the system.

Critical Success Factor

  • Performed a thorough root cause analysis to ensure fixes are more successful and repetition of same issues are reduced drastically.
  • Trained Bank team, so that they can manage the system themselves.
  • Worked with Core Banking System provider to reduce the existing list of issues which at the time were in their hundreds.

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