How banks can transform their core banking system and stay competitive. New entrants like neo-banks (i.e. digital-only banks) are capturing significant market share across the globe as they use modern systems to attract customers. However, incumbent Financial Institutions (FIs) are inhibited by legacy systems utilization, causing them to play catch-up. A recent Everest Group’s survey […]

How banks and credit unions can enhance efficiency in services delivery The main reason for customer dissatisfaction and high churn rate is inefficient service delivery. Customers become unhappy when the services they have received fall short of what are promised. Because of this, they might move to your competitor. Conversely, when your bank ensures and […]

7 Key Strategies For A Sustainable Digital Transformation in Financial Services A recent Bain survey of more than 131,000 customers across 22 countries found that financial institutions were regularly loosing customers yearly due to poor digital transformation efforts. Earlier in the year, the spread of COVID-19 forced many banks to fast-track their digital initiatives. Institutions not considering digital innovation prior […]

How an All-in-One No-Code Integration Solution can transform your Digital Enterprise. Today, companies are embracing digital innovation to transform internal operations; deliver leading-edge products and services; remain competitive and be ahead in the marketplace. However, many financial institutions make use of applications and systems in silos that have resulted in not being able to harness […]

COVID-19 pandemic has changed the security landscape for banks. Cyber-attacks against Financial Institutions rose to 238% as the COVID-19 pandemic spread across the world. While many customers resolved to use digital channels, 82% of FIs and customers surveyed experienced social engineering and other malicious attacks. Wired fraud increased by 17% from 2019 while ramsomware attacks against […]

LSOCU in association with JETHRO – provides support for efficient Social Scheme Management The Lagos State Operation Coordinating Unit (LSOCU) of the National Social Safety Nets Programme (NASSP), organized by the Federal Government of Nigeria has engaged JETHRO to provide professional support for efficient social scheme management in the areas of data survey, collection and […]

To have an efficient business model, banks and credit unions are trying to adopt the right strategy between increasing physical branches, expanding into new markets and having a strong digital experience across products. More than $4.7 trillion has been invested in ongoing digital transformation initiatives worldwide yet, only 19% of customers reported significant improvements across 4 […]

Financial institutions usually aim to sustain and increase their customer base via acquisition and retention efforts yet over 70% of customer experience leaders have not been able to develop successful strategies that will increase customer loyalty and drive business growth, stated in the Gartner Customer Experience Research Team 2019 report. Banks would need to consistently try to […]

Around the world, financial services companies and their customers have been the key targets of cyber-criminals who consistently and continuously search for vulnerability points that can be exploited. For instance, A recent cutimes report indicates that 96% of financial institutions surveyed experienced physical fraud and 79% experienced cyber fraud frequently via small skimmer tools and scripts, PIN […]

Nowadays, mobile technologies have enabled convenient interactions and has become the dominant way that businesses engage with customers. In the BFSI domain, mobile banking usage around the world has continue to rise. A recent statista report states that over 23 million families in US will be using mobile banking by 2020 and over 2 billion people around the world, will […]