In today’s competitive landscape, customer acquisition and retention remain the key expectation of financial institutions. During engagement, customers make decisions based on their quality of service perception. Firms that focus on maintaining efficient omnichannel experience gets an average of 89 percent customer loyalty as against 33 percent, received by firms with little or no effort, a recent Aberdeen report states. […]
- Mon - Fri 10:00-18:00
- +44 (0) 20 3142 7009
- Mon - Fri 10:00-18:00
- +254 (0) 713 073 604
- Mon - Fri 09:00-17:00
- +234 (0) 90 558 72252
- Mon - Fri 10:00-18:00
- +263 867 711 4458