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How FIs can improve CX & Loyalty

Financial institutions usually aim to sustain and increase their customer base via acquisition and retention efforts yet over 70% of customer experience leaders have not been able to develop successful strategies that will increase customer loyalty and drive business growth, stated in the Gartner Customer Experience Research Team 2019 report. Banks would need to consistently try to […]

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Reinventing the Customer Experience Landscape

More than ever, digital transformations have been impacting every industry at an unprecedented rate. Many Financial Institutions have adopted some form of digital innovation while others are leveraging several solutions powered by emerging technologies (such as AI, ML, NLP and more), yet less than half of 43% corporate banking executives surveyed by BCG have a comprehensive digital strategy […]

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Sinapi Aba

Success Story | Sinapi Apa   Sinapi Aba transforms Customer Communication Experience with jDelivery With JETHRO’s jDelivery, efficient service delivery is assured and positive impact on business bottom line is guaranteed. Overview Sinapi Aba earlier upgraded its core banking system to deliver quality services. However, the upgraded system lacked enough functionalities for efficient customer communication and […]

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KCB Bank

Success Story | KCB Bank  JETHRO’s jDelivery promotes business growth and provides consistent branding. KCB Bank‘s strategy is to provide efficient customer communications. By implementing JETHRO’s jDelivery, electronic statements are now being created with a consistent brand to satisfy different customer needs resulting in a competitive edge. Challenge The Former System KCB Bank Kenya is […]

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Stanbic Bank

Success Story | Stanbic Bank  JETHRO’s jDelivery enhance business growth by ensuring  the delivery of quality services. The Situation For many years, Stanbic Bank made use of manual processes in customer communications. Paper communication was the main form of communication and staff had to work extra hours in order to address customer complaints through manual […]

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How Financial Services Companies can accelerate Customer Acquisition

[gdlr_core_space height=”30px”] [gdlr_core_space height=”30px”] Many individuals and businesses in countries around the world are yet to access affordable financial services due to low literacy level, regional limitations such as lack of basic amenities, unavailable credit records and so on. The Innovation in financial inclusion report by EY stated that 1.6b of the world’s population are […]

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JETHRO has over the years developed solutions that complement core banking solutions in the areas of Business Intelligence, Integration of CBS (Core Banking System) to peripheral systems, Electronic Notification Solutions (Statements, SMS, and email Alerts), Micro Lenders Mobile field collections management solution, HRM Solution, Fixed Assets Solution, Automated Mobile Savings and Loans Solution, CBS Security to mention a few.

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